Once Upon A Child

These people don’t even look at the clothes you sell.. I just tried to sell and everything was exactly where I left them. She didn’t even go through them unfortunately I didn’t notice until I left. Fine with me i guess because they’re over hundreds of dollars worth of clothes. I understand that not everything will sell like these $110 huaraches that are in rough shape. As far as the rest of the items I want you guys to point out where all the disgusting stained clothes are..
the green Dino shoes looks like it has wear on the tips of them… it’s not.. it’s the design. They are in fact gently used..
while I was waiting for my things I bought a pair of shoes.. (last photo) how are these any different or better than the ones I wanted to give them for practically free.. I’m so done with this place.

This is best location in the area, despite being owned by the same people who own the Durham location. I was able to get enough pants to last my kiddo a couple years and a few tops and baby clothes for under $50 during their sale that happens twice a year. I appreciate that this location has more to choose from in kids sizes 10-14 as these sizes are becoming more difficult to find. This location is also more organized and the workers were more friendly and helpful.

I'll give 3 stars because there are nice items in the store and most of the time the customer service is fairly nice (not over the top) but today was my first bad experience that really bothered me. I was first to the store bringing a bassinet. I wasn't greeted, asked for assistance, nor was there any happy faces. I signed in , left the bassinet and waited. I seen the young lady checking out the bassinet and then many other people came in so I patiently waited by the register. I instantly got the text my items were ready so I waited for someone to assist me. No other employees behind the counter asked me if I was ready or if I needed help, I got ignored or just stared at. Then the lady who first assisted with my bassinet told me I can go the register (I was already nearby waiting), the next employees checks me out and tells me they can't take the bassinet because it has a tiny hole. It was still good quality but that's fine you can't take it but IF YOU KNEW ALREADY IT WAS NOT GOING TO BE ACCEPTED AND I WAS FIRST TO DROP SOMETHING OFF, I should have been known you can't take it so I am not waiting for nothing WASTING MY TIME. I'm highly considering going to the Durham location and seeing if the customer service is better.

Went to this location for the first time today and had an amazing experience! So many items on clearance ($1.00 each), a huge selection of clothes for boys which can be hard to find in traditional stores, we walked out with a huge haul and spent a fraction of what we would have had we paid full retail price. The clothes were all clean, and in like new condition! Staff were very friendly and helpful! If you have kids, you need this store!

Great options for newborns to toddlers. Clothing, shoes, toys, books, strollers, highchair, etc. All items seem to be in like new or new condition. Store was clean and organized. Staff was friendly and accommodating. Rewards program available, monthly club for free items available as well. As a new mother, I will be returning!